Delivery information

Shipping information

Local delivery cost (inside the UAE):

  • delivery on all orders with a total cost of over 1000 ADE will be free of charge. Any orders with a total of below 1000 AED (before delivery is added) will be subject to a delivery charge of 35 AED
  • A valid ID (Emirates ID / Passport / Driving Lic ) is required to be shown to the courier at the time of receiving the shipment.

For more details please click here.

Shipping Policy

  • “Will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
  • Preparing the shipment

The request (packaging) shall be processed within two days from the time the request is confirmed on the site Shipping term All orders are delivered within three days after the shipment leaves our warehouse, except for delays in deliveries from shipping companies which is beyond our control – Shipping charges

Shipping costs, if any, appear on the purchase page after entering the address details

Additional charges may apply when shipping to remote areas or in the case of large and heavy items

You will be notified of any additional charges

Shipping methods

We deliver orders through our partners to all Arab Gulf countries, Europe, America, Canada, and Australia – Orders are shipped from our warehouse in Dubai, United Arab Emirates

  • Track the shipment

Shipment tracking information will be sent via email and text messages registered with the order You can also log into your account on our website to review and track shipments Incorrect shipping address The customer can modify the shipping address and update their contact information by contacting the customer support team We have within 6 hours of placing an online order before the products are shipped Changing or updating the shipping address and contact information after an order has been shipped is handled directly by the shipping company before the client In the event that the customer provides a wrong shipping address or contact number and the order is delivered to the shipping address provided, the customer will be shall be fully responsible for the wrong shipment, since it has processed the shipment to the address provided by the customer. Further, the customer will not be eligible for a refund

For Tracking order please click here.

  • Taxes and customs fees

All prices shown on the website and application include value-added tax and customs fees in the UAE United Arab VAT and customs fees for all orders in the rest of the world are collected by the shipping company –
Upon submitting the application (Note: Fees vary according to the system of each country

Need a Help?

  • icons8-phone-64 +971 54 217 4171
  • icons8-circled-envelope-96 Email: info@haya-trade.com

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